We, the legal owner of The Açai Club, understand that your privacy is important to you & that you care about how your personal data is used & shared online. We respect & value the privacy of everyone who visits this website & will only collect & use personal data in ways that are described here & in a manner that is consistent with our obligations & your rights under the law.

1. Who We Are

The Açai Club is a food & beverage business operating stores in Reading, Beaconsfield & Datchet, UK. Our registered address is 10a High Street, Datchet, United Kingdom SL3 9EA.

Our online ordering system is operated by EPoS Technologies Limited, whose registered office is 11 Wharf Road, Enfield, EN3 4TA, Middlesex, United Kingdom.

2. Your Rights

As a data subject under the UK GDPR, you have the right to:

Be informed about how we collect & use your personal data
Access the personal data we hold about you
Rectification of inaccurate or incomplete data
Erasure ("right to be forgotten")
Restrict or object to processing of your data
Data portability

If you have a complaint about how we handle your data, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.

3. What Data We Collect

Depending on how you use our site & services, we may collect:

Name, email address & telephone number
Delivery or billing address (when placing orders)
Order history & preferences
IP address, browser type & operating system
Usage data (pages visited, time on site)

Payment information is processed securely by Stripe & is never stored on our systems.

4. How We Use Your Data

We use your data to:

Process & fulfil your orders
Manage your loyalty rewards account
Send order confirmations & service updates
Respond to enquiries
Improve our website & services
Send marketing communications (only with your consent)

5. Cookies

Our website uses cookies to improve your browsing experience. Strictly necessary cookies ensure the site works as intended. We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use the site. You can control cookie settings through your browser at any time.

6. Data Sharing

We do not sell your personal data. We may share it with trusted third-party service providers (such as our ordering platform, payment processor Stripe & email service providers) solely to operate our business. All processors are bound by appropriate data processing agreements.

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. You may request deletion of your data at any time by contacting us.

8. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us:

The Açai Club

10a High Street, Datchet, United Kingdom SL3 9EA

Email: [email protected]

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.